Terms and Conditions | Smart Homes Kenya

1. Introduction

These Terms and Conditions govern your use of the Smart Homes Kenya website and services. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Smart Homes Kenya reserves the right to modify, amend, or revise these terms at any time. Any changes to the terms will be updated on this page, and your continued use of our services after any changes constitutes your acceptance of the new terms.

2. Services Provided

Smart Homes Kenya offers smart home and business automation solutions, including but not limited to the installation of smart lighting, security systems, climate control, energy management systems, and home entertainment setups. We also provide support, maintenance, and consultation services.

All services provided by Smart Homes Kenya are subject to availability and may be changed or discontinued at any time without notice. We will make every effort to ensure that the services provided are of high quality and meet your expectations.

3. Client Responsibilities

Clients are responsible for providing accurate information regarding the setup, location, and requirements for their smart home installation. You must ensure that your property is accessible and free of obstacles to allow our team to install systems efficiently.

Any damage caused by clients’ actions or failure to follow provided instructions may result in additional charges for repairs or modifications to the installation. Smart Homes Kenya is not liable for any pre-existing damage to property or systems that was not caused by our services.

4. Pricing and Payments

Pricing for our services is provided upfront in written quotes. The prices stated are exclusive of taxes, and the applicable tax rates will be added at the time of billing. All payments must be made as per the payment terms outlined in the quote or service agreement.

We accept payments via bank transfer, credit card, or other payment methods as specified. If payment is not made by the due date, Smart Homes Kenya reserves the right to charge late fees or suspend services until payment is received.

5. Installation and Service Timeline

Smart Homes Kenya will make reasonable efforts to complete all installations within the agreed-upon timeline. However, delays may occur due to unforeseen circumstances, including but not limited to weather conditions, equipment availability, or changes requested by the client.

We will communicate any significant delays to you as soon as possible and work with you to reschedule or adjust the installation timeline accordingly.

6. Warranty and Support

We offer a warranty on the products and services we provide, including all installations. The warranty period and terms will vary depending on the product and service provided. During the warranty period, we will repair or replace faulty systems at no extra charge, subject to the terms of the warranty.

Ongoing support and maintenance services are available upon request, and additional charges may apply based on the service provided. Any post-installation support required after the warranty period will also incur additional charges.

7. Limitation of Liability

Smart Homes Kenya is not liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our services or products. This includes, but is not limited to, any loss of profit, data, or business interruption.

Our liability is limited to the amount paid by the client for the services provided. We are not responsible for damages or losses arising from third-party products or services integrated into the installation.

8. Privacy and Data Protection

Smart Homes Kenya is committed to protecting your privacy and personal information. Any personal information collected through our website or services will be used in accordance with our Privacy Policy, which is available on our website.

By using our services, you consent to the collection and processing of your personal information as outlined in our Privacy Policy. We will not sell or share your information with third parties without your consent, except as required by law.

9. Intellectual Property

All content on the Smart Homes Kenya website, including text, images, logos, and designs, is the intellectual property of Smart Homes Kenya and is protected by copyright law. You may not use any of this content without prior written consent from Smart Homes Kenya.

Any designs, concepts, or custom solutions created by Smart Homes Kenya remain the intellectual property of Smart Homes Kenya unless otherwise agreed upon in writing.

10. Termination

Smart Homes Kenya reserves the right to suspend or terminate any services or access to our website at our discretion. Termination may occur if we determine that there has been a breach of these Terms and Conditions or if payment has not been received according to the agreed terms.

Upon termination, you agree to cease all use of our services, and Smart Homes Kenya may recover any outstanding amounts owed for services rendered.

11. Governing Law

These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from the use of our services or products will be subject to the exclusive jurisdiction of the courts in Kenya.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Smart Homes Kenya
Phone: 0733 652773
Email: info@smarthomeskenya.co.ke
Location: Nairobi, Kenya